FAQs

To prepare an accurate quotation, we need three things:

1. Drawing or picture of your sign (vector preferred: .eps, .cdr, .dwg, .ai etc.)

    

2. Exact size of the sign

    

3. Lighting effect (front-lit, side-lit, back-lit, or a combination)
   You may also choose lighting type from our catalog.

    

👉 After receiving this information, we will send your quotation within 24 hours.

If you’re unsure about specifications, just contact us — we’ll guide you through everything.

Yes.
A photo of the installation area helps us:

• Understand the wall structure
  
  
• Evaluate the building style
  
  
• Recommend the best installation and fixing method
  
  

• Production: 7 business days
  
  
• Delivery (DHL): 3–5 business days
  ➡️ Total estimated time: around 12 business days
  
  

Lead time may vary depending on quantity and complexity.

Our signs include a 1-year limited warranty.
If any letter or module stops working within the warranty period, we will send you a free replacement.

We provide all required documentation:

• 1:1 layout template
  
  
• Wiring diagram
  
  
• Installation instructions
  
  

• We include:

  • Stud bolts
    
    
  • Washers
    
    
  • Nuts
    
    

  Everything needed for secure installation.

• Yes, we ship worldwide through:

  • DHL (default)
    
    
  • UPS
    
    
  • FedEx
    
    
  • TNT
    
    

  Tracking number is provided immediately after shipment.

• • 50% upfront deposit before production
    
    
  • 50% remaining balance before shipment
    
    

  Payments accepted via Bank Transfer, PayPal, T/T, and Credit Card