1. Design & Manufacturing Policy
- We design, manufacture, and ship all types of custom signs.
- On-demand installation services are also available upon request.
2. Warranty Policy
- We provide 1-year free non-human damage limited warranty on all signs.
- If any letter or internal component stops working within 1 year (excluding human damage or misuse), we will send a free replacement letter/component.
- Warranty does not cover damage caused by incorrect installation, accidents, or third-party interference.
3. Shipping time
- We ship using DHL door-to-door as the default.
- Other available couriers: FedEx, UPS, TNT.
- Once your sign is shipped, we will send you the tracking number for real-time tracking.
4. Payment Policy
- Accepted payment methods:
T/T, Bank Transfer, PayPal, Credit Card. - 50% deposit required before production.
- Remaining 50% must be paid before shipment.
5. Installation Support Policy
We provide the following installation materials with every order:
- 1:1 scale layout template
- Wiring diagram
- Installation notes
- Stud bolts, washers, and nuts
6. Production Lead Time Policy
- Standard production time: 7 business days
- Standard shipping time: 3–5 business days (DHL)
- Total estimated lead time: approximately 12 business days, depending on quantity and complexity.